Facilities Management / Operations & Maintenance

SATCO’s first Operations and Maintenance project dates as far back as 1982, with a contract value exceeding $23 million. The owner for this project was the Royal Commission for Jubail and Yanbu – Directorate General for Jubail Projects; whom till today, remains as one of SATCO’s major clientele.

For nearly forty years, SATCO has been covering four types of structures:

  • Residential
  • Commercial
  • Industrial
  • Institutional buildings

Within these structures, the facilities, such as, building interior, elevators, escalators, electrical controls, generators, UPS, HVAC, chillers, swimming pools as well as other water features, recreation halls and other utilities are covered.

SATCO also maintains civil as well as structural elements, architectural systems, power supply and distribution systems, lighting systems, mechanical and plumbing systems, emergency warning systems, building management systems, telephone and telecom systems,  fire suppression, protection and detection systems, security and access control systems and parking as well as traffic control systems.

SATCO has the highest level of classification in Operations and Maintenance per the Ministry of Municipal and Rural Affairs and Housing (MOMRAH) in Saudi Arabia.  As a result of continuous efforts and developments in this field, SATCO added Facilities Management services to its list of offerings by implementing an integrated process to optimize service levels in all aspects and built durable foundations for modern environments.

SATCO’s Facilities Management services are driven by strategic plans starting from the design phase, to the construction phase, to the operations phase and ending by customer satisfaction measurements as well as gauging customer feedback.

SATCO Facilities Management services are defined as client relationships based on mutual understandings of the service level agreements to convey the true value of facilities management and add a competitive edge to its business.  The team is permanently delivering high professionalism to overcome any challenges in the operations as well as overlook any microscopic issues.

Range of Services

  • Contracts management , planning and budget controls for FM services
  • Implementation, operations and maintenance of CMMS, CCMS, BMS and CAFM systems
  • Work and document control services
  • Service / help desk operations and management
  • Managing agent / fit out management services
  • Materials control, warehouse and supply chain management services
  • Management and implementation of HSE and QA / QC systems
  • Facilities repair and maintenance (MEP, civil, structural and architectural)
  • Building systems upgrade, rehabilitation and modification works
  • Energy generation and distribution
  • Landscaping, irrigation, horticultural and pest control services
  • Solid and liquid waste management services
  • Housekeeping and janitorial services
  • Catering and total life support services
  • Parking management
  • Security services

SATCO has built a solid foundation and well known reputation over the last forty years, which, as a result, created wide references within the region. Therefore, in early 2009, SATCO was invited by Ma’aden Infrastructure Company (MIC), to participate in a tender to provide Facilities Management services in the mineral industrial city known as Ras Al Khair (RAK).

In May 2010, SATCO started the provision of integrated facilities management services for Phase I of Ma’aden Housing Village, constructed on land area of approximately 200,000 m2 to serve 500 residents.  Two years later, in June 2012, Phase II of the Housing Village contract was awarded to SATCO with a total capacity of 2,500 residents and designed on land area of approximately 1,000,000 m2 to showcase a modern life style with all required facilities for village residents working for the Ma’aden industrial plants.

This massive mission was entrusted to SATCO for a period just shy of a decade with a total accumulated contract value exceeding $80 million.  In terms of Facilities Management at RAK, SATCO managed the equivalent floor space of more than sixty average sized cricket fields.

In September 2019, SATCO signed a contract with Neom Company to Build, Own and Operate (BOO) a Construction Village in Neom for 10,000 residents. Construction works included several types of accommodation units, indoor as well as outdoor recreational facilities, dining halls, kitchens, laundry facilities and emergency medical facilities to support 10,000 residents. The Construction Village is equipped with fully digitalized fire alarm system, firefighting system, hybrid power generators (12.775 MW) and solar power board systems (4.0 MWac) with cleaning robots, RO system, potable water network, sewage plant, irrigation water system as well as extensive landscaping areas. SATCO is providing an extensive list of services including facility management (FM), catering, laundry, housekeeping, cleaning, security, landscaping, operations and maintenance (O&M) as well as outdoor recreational services plus more.